Your essential guide to navigating the Ofgem Consumer Protection Regulations.

Download our guides to find out more!

 This guidance explains how heat network operators and suppliers should meet consumer protection requirements and deliver fair outcomes for consumers. 

Our toolkit includes:

• A checklist of what heat network operators must do to meet regulatory requirements
• A plain-English summary guide to understand Ofgem Consumer Protection Regulation
• An in-depth e-guide into all sections of regulation and how you can navigate to compliance