To be successful, heat providers must see residents' preferences and requirements as the absolute priority. 

In this free eGuide, explore the emerging shift in focus for community heating schemes to offer excellent customer experience. 

You will learn:

• New rules under the CIBSE Heat Networks Code of Practice, the Heat Trust scheme and legislation
• The need for heat providers to show greater flexibility, especially around payment and billing
• Recommendations for a single organisation to be responsible for billing, problems and repairs