It’s all about your residents

Making people the heart of community heating

To be successful, heat providers must see residents’ preferences and requirements as the absolute priority.

 

In the this free eGuide, explore the emerging shift in focus for community schemes to offer excellent customer experience through:

  • New rules under the CIBSE Heat Networks Code of Practice, the Heat Trust scheme, and legislation.
  • The need for heat providers to show greater flexibility, especially around payment and billing
  • Recommendations for a single organisation to be responsible for billing, problems and repairs.

The future of community heating will require a relentless focus on the end-user.

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